A. INTRODUCTION
1. Click2Health Sdn Bhd (hereinafter referred to as the “Company”, “we”, “us”, or “our”) is committed to protecting your personal data in and outside Malaysia. This Personal Data Protection Policy (“Policy”) explains how we collect, process, use, and disclose your personal data in accordance with the Personal Data Protection Act 2010 (“the Act“).
2. By providing your personal data to us, you are deemed to have read, understood, and consented to the collection, use, and processing of your personal data in the manner described in this Policy.
3. The Company reserves the right to amend, vary, or update this Policy at any time. You are encouraged to review this Policy periodically via app.click2health.com.my for any updates or changes.
B. COLLECTION OF PERSONAL DATA
1. The Company may collect your personal data throughout the course of your relationship with us, including but not limited to:
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(i) Personal details, including details of other identifiable individuals
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(ii) Sensitive personal data, including but not limited to medical conditions and medications
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(iii) Information submitted through forms and documents
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(iv) Details of any persons identifiable from your data
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(v) Any other information from which you may be identified
(Collectively referred to as “Personal Data”)
2. In addition to data provided directly by you, we may collect Personal Data from various sources, including forms, documents, and third parties authorised by you.
3. Where you provide Personal Data of another individual (“Third Party”), you confirm that you have informed such individual and obtained their consent for disclosure to the Company.
4. Provision of the above Personal Data is mandatory for the Company to fulfil the purposes stated below.
5. You represent and warrant that all Personal Data provided is accurate, complete, true, and correct, and that you have obtained all necessary authority and consent to provide such data on behalf of any third party.
C. PURPOSE OF COLLECTION
Personal Data collected may be used for the following purposes (“Purposes”):
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(i) Responding to enquiries, feedback, instructions, or complaints
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(ii) Managing and maintaining our customer relationship with you
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(iii) Providing services or products offered by the Company or its partners
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(iv) Internal record keeping
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(v) Communication with you
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(vi) Statistical analysis and analytics
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(vii) Taxation, compliance, and auditing purposes
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(viii) Compliance with legal obligations and administration of justice
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(ix) Any purposes incidental or ancillary to the above
D. DISCLOSURE TO THIRD PARTIES
1. Your Personal Data may be disclosed, where necessary, to the Company’s holding company, affiliates, and the following parties:
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(i) Professional advisers and auditors
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(ii) Government authorities and regulatory bodies
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(iii) Healthcare professionals or agencies
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(iv) Contracted data processors or service providers
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(v) External nursing homes
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(vi) Insurance agents or insurers
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(vii) Legal firms and corporate advisory services
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(viii) Business partners, investors, assignees, or transferees in connection with any Business Asset Transaction
A Business Asset Transaction includes mergers, acquisitions, sales, leases, or financing of business assets or entities.
E. SECURITY OF PERSONAL DATA
1. The Company’s primary data servers are located in Malaysia. Where Personal Data is transferred outside Malaysia, appropriate safeguards will be implemented to ensure data protection.
2. We employ reasonable technical and organisational security measures, including encrypted databases and secure HTTPS transmission. While we take reasonable steps to protect your Personal Data, no electronic transmission or storage method can be guaranteed as completely secure.
F. ACCESS AND CORRECTION
1. Personal Data must be accurate, complete, and up to date. You are required to notify us of any inaccuracies or changes.
2. You may request access to or correction of your Personal Data, subject to applicable legal requirements under the Act.
G. RETENTION OF PERSONAL DATA
Personal Data shall not be retained longer than necessary for the fulfilment of the stated Purposes. The Company shall ensure that such data is destroyed or permanently deleted when no longer required.
H. CHANGES TO THIS PRIVACY POLICY
This Policy may be reviewed and updated from time to time to reflect changes in law, technology, or business operations. Continued use of app.click2health.com.my constitutes acceptance of any revisions.
I. ENQUIRIES AND CONTACT DETAILS
For enquiries or requests regarding this Policy, please contact:
Click2Health Sdn Bhd
Unit A-3-3, Block A
Arena Mentari
No.1, Jalan PJS 8/15
Dataran Mentari
46150 Petaling Jaya
Selangor, Malaysia
Telephone: +603-5613 5587
Email: careline@click2health.com.my
